Returns Policy

Please be aware of our Returns Policy below whilst ordering with goFlatpacks.

Returns and Refunds

Due to the custom-made nature of the products you order through Cabinets by Computer’s online ordering system ‘goFlatpacks’, we are unable to offer any returns or refunds. As such, we ask that you please make your selections very carefully before completing your order and check thoroughly that the measurements you have provided for your cabinetry and components is correct.

Cabinets by Computers and our Manufacturers will not be held liable for products supplied that meet the specifications made by you (the customer) during the ordering process, if the customer’s specifications are inaccurate.

Faulty or Damaged Products

Please note that the act of you signing for your goFlatpacks product/s on delivery is your acceptance that damage has not occurred in shipping. In the case of product pick up from your manufacturer, the act of you signing for your goFlatpacks product/s on pick-up is your acceptance that the product/s are free from damage. In the unlikely event that a delivered product is faulty or damaged, we will exchange it with a like for like replacement or provide you with a full refund, as long as we are notified of the product’s fault prior to delivery being accepted.

 In such a case we will ask you to email us with photographs of the offending item (s) and on approval from our Quality control officer we will happily process replacement part(s) for delivery to you.

 Cabinets by Computer and our Manufacturers will not be responsible for any removal, installation and/or setup costs incurred during and in relation to any replacement of product. Cabinets by Computer and our Manufacturers will not, under this Manufacturer’s Warranty, be responsible for consequential damages (such as loss of use) inconvenience, loss or damage to personal property, whether direct, indirect or economic.

 Cabinets by Computer and our Manufacturer’s responsibility will not, under this Manufacturer’s Warranty, exceed the purchase price of the product or its replacement. We reserve the right to arrange for inspection of any claimed faulty or damaged products prior to agreeing to any part-refund, full refund or product exchange.

Any approved refunds will be made to the account used to purchase the product. Please contact us at info@goflatpacks.com.au if you require any clarification on this policy.

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